Last Updated: June 23, 2026

France Jewelry values your privacy. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, place an order, or contact us through our official channels.

Information We Collect

We may collect the following information when you place an order, send an inquiry, or use our website:

Full name
Contact number
Email address, if provided
Complete delivery address
Order details
Payment confirmation details
Messages, inquiries, and transaction records
Unboxing videos or photos submitted for claims or concerns

How We Use Your Information

We use your information to:

Process and confirm orders
Arrange delivery or shipping
Verify payments
Contact you about your order
Provide customer support
Handle complaints, claims, or delivery concerns
Improve our products, services, and customer experience
Comply with legal, tax, accounting, and business requirements

Payment and Credit Card Information

France Jewelry does not ask customers to send full credit card details through Facebook, Messenger, SMS, email, or chat.

If credit card payment is available on our website, Shopee, TikTok, or other payment platforms, payment information is processed securely by the authorized third-party payment provider. France Jewelry does not store your full credit card number, CVV, or complete card details.

We may only receive limited payment information needed to verify or confirm your transaction, such as payment status, transaction reference, amount paid, and order details.

For your safety, please do not send screenshots showing your full card number, CVV, OTP, password, or other sensitive banking details.

Payment Verification

For bank transfer, e-wallet, or other manual payments, customers may be asked to provide proof of payment. This is used only to verify and process the order.

Sharing of Information

We may share necessary information only with trusted parties involved in completing your order, such as:

Courier or delivery partners
Payment processors
Storefront, marketplace, or e-commerce platforms
Customer support or order processing team
Government or legal authorities, when required by law

We do not sell your personal information.

Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Only authorized personnel may access customer information for order processing, payment verification, delivery, customer service, and record-keeping purposes.

Customer Responsibility

Customers are responsible for providing accurate information. France Jewelry will not be liable for failed delivery, delayed shipping, or incorrect transactions caused by wrong or incomplete customer details.

Photos, Videos, and Reviews

If you send photos, videos, feedback, or reviews to France Jewelry, we may request your permission before using them for marketing or proof of legitimacy.

Personal information may be hidden or blurred when used for public posting.

Data Retention

We keep customer information only for as long as necessary for order processing, customer support, business records, legal compliance, and fraud prevention.

Your Rights

You may request access, correction, or deletion of your personal information, subject to legal, business, and record-keeping requirements.